Last Updated: September 2026
Futurosoft Technologies FZCO (“Futurosoft”, “we”, “us”, or “our”) operates Masarek (“Masarek”), a construction management software platform designed to help construction businesses manage their operations, projects, estimates, procurement, site activities, costs, billing, and related business processes.
This Privacy Policy explains how we collect, use, store, protect, and disclose information when you use the Masarek website, applications, software, and related services.
By using Masarek, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us, including:
- Name
- Company name
- Job title or role
- Email address
- Phone number
- Business address
- Login credentials
- Billing and subscription information
- Information provided when contacting our support team
- Information entered into Masarek by you or your organization
When you use Masarek, we may also automatically collect certain technical and usage information, including:
- IP address
- Browser and device information
- Operating system
- Login and access information
- Application usage information
- Pages, features, and functions accessed
- Date and time of activity
- Error and diagnostic information
2. Business Data
Masarek allows organizations to enter and manage business information such as:
- Customer and supplier information
- Leads and contacts
- Estimates and quotations
- Projects
- BOQs and project-related information
- Procurement and purchase information
- Site records and site diary information
- Project costs and expenses
- Invoices and billing information
- Documents, images, forms, and other project records
This information may belong to you or your organization. We process such information only to provide, maintain, secure, and improve the Masarek services and according to the instructions and permissions provided by the relevant account holder.
3. How We Use Your Information
We may use the information we collect to:
- Provide and operate Masarek
- Create and manage user accounts
- Process subscriptions and payments
- Provide customer and technical support
- Improve the performance and functionality of Masarek
- Personalize your experience
- Communicate with you about your account or services
- Send important service, security, and administrative notifications
- Detect, prevent, and investigate fraud, misuse, or security incidents
- Maintain the security and integrity of our systems
- Comply with applicable laws and legal obligations
We may also use aggregated or anonymized information for analytics, research, and improving our products and services.
4. How We Share Information
We do not sell your personal information.
We may share information with trusted service providers that help us operate Masarek, such as hosting, cloud infrastructure, payment processing, communications, analytics, security, and technical service providers.
These providers are permitted to access information only as necessary to provide services to us and are expected to maintain appropriate confidentiality and security measures.
We may also disclose information:
- When required by law or legal process
- To protect our rights, property, or safety
- To prevent fraud, abuse, or security threats
- To enforce our agreements and policies
- In connection with a merger, acquisition, restructuring, financing, or sale of all or part of our business
5. Account Information
If you create a Masarek account, you are responsible for keeping your account credentials confidential and for activities performed through your account.
If Masarek is provided to you through your employer or organization, the organization may control your account and may have access to information associated with your use of the service.
6. Data Security
We take reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based service or method of electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of your information.
7. Data Retention
We retain information for as long as necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.
When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with our applicable policies and legal requirements.
8. Cookies and Similar Technologies
Our website and services may use cookies and similar technologies to:
- Keep you signed in
- Remember preferences
- Understand website usage
- Improve performance and user experience
- Maintain security
- Analyze traffic and service usage
You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website or services.
9. Third-Party Services
Masarek may integrate with or use third-party services to provide certain functionality.
Those third parties may process information according to their own privacy policies. We encourage you to review the privacy policies of third-party services that you choose to use or connect with Masarek.
10. Your Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Request restriction of certain processing
- Object to certain processing
- Request a copy of your information
- Withdraw consent where processing is based on consent
Some requests may be subject to legal or contractual limitations.
To exercise your rights, please contact us using the details provided below.
11. Children's Privacy
Masarek is intended for business users and is not directed toward children.
We do not knowingly collect personal information from children for the purpose of providing the Masarek service.
12. International Data Transfers
Masarek may be operated using infrastructure and service providers located in different countries.
As a result, your information may be transferred to and processed in countries other than the country in which you are located. Where required, we take appropriate measures to ensure that such transfers comply with applicable data protection laws.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, legal requirements, or technology.
When we make significant changes, we may provide additional notice where appropriate.
The updated Privacy Policy will be posted on this page with a revised “Last Updated” date.
14. Contact Us
If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:
Futurosoft Technologies FZCO
Dubai Digital Park, Dubai Silicon Oasis
Dubai, United Arab Emirates
Email: info@futurosoft.ae
For privacy-related requests, please include sufficient information to help us identify your account or request.